New features for LG mobile owners

LG is expanding with 16 customer service points and a unique product support system.

The long-running QRS (Quick Repair Service) is a nationwide network that offers LG customers an on-site, quick solution to any problems or failures affecting their phone. Instead of the previous 10 locations, mobile phone service and consulting is now provided at 26 locations nationwide. In addition to technical advice, the correction of minor errors - e.g. replacement of mechanical or electronic parts - they also help with software upgrades. In the event of a major failure, when the device needs to be taken to a central service center, LG service points will provide a replacement device to all customers.  

Existing services are complemented by a completely unique customer support system developed by LG. An app called Remote Call allows a customer service colleague who is familiar with phone settings and all functions to access the phone remotely - upon separate request and authorization, of course. So, if you need help and don’t want to spend time following complicated phone instructions, it’s enough to call your LG customer service colleagues from now on. Of course, LG employees do not have access to personal data, nor can they record or save it. If it is necessary to enter notes, pictures folders, similar personal places, it must always be approved by the customer. Such authorization is done before entering the menu item using the dialog that appears on the device. The service will be available for free on LG Android phones upgraded to Gingerbread 2.3 - the first on Optimus 2X - via wi-fi or 3G. Remote Call Center opening hours: HP 8-20, Sat-Sun: 9-17.

Source: Press release